Jessica Cox
9.27.2011
Serious Stuff

How can Facebook help my business?

Everyone’s talking about Facebook these days. Even my grandmother is on Facebook. But the real question for a lot of local businesses is “How can Facebook help my business?”

We talked about this with local business owners at the Jenks Chamber Business Over Breakfast this morning.

Big thanks to everyone who came out to see us!
Remember to like Aqua Vita on Facebook!

Obviously you can’t cover everything in one hour. So we’ve gathered resources & tutorials here for you to get started using Facebook for your business.

Have questions? Give us a call anytime: 918.518.6576. Email works too.
 

Disclaimer: Facebook changes things. All. The. Time. They are probably changing things right now. If any of these break, just let me know and I will update!

AQUA VITA PRESENTATION

AV Facebook for Business: Who Cares About Facebook?
 

FACEBOOK FOR BUSINESS BASICS

Learn 4 main ways to use Facebook for business: Facebook Business Basics

See how other businesses use Facebook: Facebook Business Case Studies

Build your business on Facebook: PDF: Using Facebook for Business

Build your business on Facebook Part 2: PDF: Build-Your-Business-on-Facebook
 

SET UP YOUR PAGE

How to set up a Facebook page: Facebook Page Step by Step

Ready to set up your page? START HERE

Understanding Facebook Stats: Facebook Insights
 

INVITING FANS

How to import emails and invite fans: Build Your Fans with Email

Ready to advertise on Facebook? START HERE
 

WEBSITE INTEGRATION

How to promote your Facebook Page on your Website: Like Box | Like Button

How to add social icons to your website: AddThis Social Icons
 

DEVELOPER NOTES:

How to add a custom tab to your page: Developer Notes to Create Tabs

Ecommerce Lessons: From Neuropsychology to Laptop Accessory Sales

Practical ecommerce interviewed Kathy Seigler, CEO and president of Ecommerce Superstores.

This Bowling Green, Ky.-based online retail brand has six niche online shops: CoolComputerBags.com — which was launched in 2007 — and five other specialty retail shops all launched in 2010.

They are: BackpacksSuperstore.com, TheLuggageExperts.com, YummiHandbags.com, DiaperBagsOnly.com, and WeKnowWallets.com.

From Neuropsychology to Ecommerce

Seigler started her retail business on eBay in 2006. With no previous ecommerce experience a background as a neuropsychologist. After about 6 months of selling on eBay, she identified a marketplace niche for laptop bags and launched CoolComputerBags.com in late 2007. In 2010, CoolComputerBags.com recorded gross revenues of roughly $815,000.

“Each of our now six sites specialize in a single product category,” Seigler says. “And all of the sites share the same navigation, functionality and shopping cart. The sites are also color coded, which differentiates each one, but all with the same template. We are still experimenting with our design and testing to see which converts best.”

Biggest Mistakes

“Where to begin? My first mistake was not being educated enough about the ecommerce industry as a whole. I didn’t know what I was getting into, but sometimes that’s the best way to start. Experience is the only way to learn.

“My second biggest mistake was trying to grow too fast too soon. Grow gradually and make sure spending is in line with revenue.

“Which brings me to my third biggest mistake: return on investment. Do not do things because they are ‘industry standard.’ Unless you see a measurable return on your investment, whether it is in marketing or staffing or inventory management — make sure it is paying for itself.

“Another big mistake I made was not having a fool-proof methodology for product upload. This is probably the single most costly error you can make in ecommerce. In the past 4 years I’ve made more mistakes than not. But I keep trying and my persistence will hopefully pay off. If not, I’ll write a bestseller about what to do when starting an online business.”

Biggest Successes

“Our biggest success is having a number one ranking in Google for the most relevant terms related to CoolComputerBags.com. I’m also very proud of being selected as one of the ‘Hot 100 Best Retail Websites’ by Internet Retailer.”

Best Advice

“Watch every single penny and be careful not to get sold on the latest thing that is promised to increase sales, traffic or conversion. Also, surround yourself with excellent people who lift you up every day professionally and personally. Life’s too short not to.”

Orders, Inventory and Shipping

“We work with about 60 different suppliers currently. We stock some inventory as well as work with vendors that drop ship.”

“To manage the entire inventory for so many different stores, we have a nice piece of software that allows the vendors to manage inventory themselves. It is a third party extension specifically developed for Magento. For those vendors who choose not to do that, they email us when items are out of stock and our inventory manager is responsible for updating it.

“We have an RSS feed that tells us when we are running low on stock. We only stock the minimum for products that sell through slowly. It’s a very difficult thing to balance, especially during the holidays.

“Our average [shipping] cost-per-parcel is about $9. Drop ship vendors receive email notifications that also include a packing slip and a shipping label. The software does have the ability to be automated, but we manually review each order ourselves before sending them to the vendors for the sake of accuracy and so we can stay on top of our orders and customer’s needs.”

Caring Customer Service

“On the customer service end of things, we have a fantastic lady, DeAnna Roberts, who takes phone calls and replies to emails. I manage live chat myself and I really enjoy it. I’m proud to say that we do not have very many instances where customers are unhappy. In those times when we have messed up royally, we tell the customer we will do whatever it takes to make them happy — then, we do it.

“I’ve gone so far as to send flowers to a customer who we forgot to refund for about 6 months. We also send $5 Starbucks cards and personal notes to customers when we are at fault.”

PPC Marketing Experiment

“Our marketing strategy varies. We lost a lot of money last year trying pay-per-click (PPC) advertising. We never arrived at a profitable result. We lost about $50,000 in just three months. I would not advise anyone to attempt PPC unless they have about $100,000 to spend ‘testing’ it.”

Aqua Vita PPC Note: Testing is key. When you are starting out, don’t bid for the number one spot. Watch your keyword bids and total expenditures like a hawk.

Cull keywords that do not result in conversions or email sign-ups. If a keyword group gets too competitive and expensive for you to make a profit,  drop your bid prices so you aren’t competing with the big fish in that pond.

Think maximum ROI for each click you pay for.  Make sure you push email sign-ups to get PPC visitors into your marketing list. That way you get more than one opportunity to market to these expensive visitors.

Facebook and Twitter for Ecommerce

“As far as Facebook and Twitter go, we post our email campaigns, special offers and have contests. We also have the ability for customers to share on every product page.

“But to be honest I still haven’t figured out yet how to leverage Facebook and Twitter to increase sales. We are considering an extension that allows us to sell on Facebook directly called ‘Facebook Shopializable.’ And I’m very keen on having an ‘incentive to Like’ functionality.

“I think the genius of social media is if a business comes up with something revolutionary, like Groupon did. That’s something people really want to talk about and it spreads like wildfire. Otherwise, you are a nameless face in a sea of millions on Facebook”

“The reason I think it’s important, however, is for rankings. It’s no secret that Google has incorporated the Facebook ‘Likes’ into its algorithm, which makes a lot of sense. Word on the street is that ‘Likes’ will eventually replace ‘links.’”

Get the full story and more ecommerce tips at Practical ecommerce.

Jessica Cox
10.28.2009
Marketing Alchemy

Google Launches Social Search

After signing a deal with Twitter last week to display Tweets in search results, Google launched another surprise experiment in Google Labs: Social Search.

It’s long been said that success in business depends on who you know. Now, success on the search engine results pages will also depend on who you know, now that Google has launched its Social Search product into its experimental Google Labs.
- Kevin Newcomb at ClickZ reports

As Google VP Marisa Mayer explained at the Web 2.0 Summit, the Social Search highlights content created by friends of the searcher, or content from sites that the user follows via RSS feed. Social Search will put more weight on a user’s social graph when determining what results are relevant.

Our objective is to bring content authored or endorsed by your social circle right to your Google search results.
- Amit Singhal, Google Fellow

Social Search results will reference content created by the user’s Google contacts, (Gmail, Google Talk, etc.), including Friendfeed and Twitter accounts linked in the user’s Google Profile. RSS feeds linked in Google Reader, and sites linked in a user’s Google Profile will also weigh heavily in Social Search results.

Those results will appear in a separate section at the bottom of the search results page, at least for now, Singhal said. Google will return blog posts, Twitter and FriendFeed entries, or other content created by the searcher’s social connections, or from blogs the searcher has subscribed to in Google Reader, under the heading “Results from people in your social circle,” as depicted below.

102609socialsearch420x311

Singhal emphasized that all content included in these results is already publicly available to anyone, so nothing the creator hasn’t already shared publicly will be revealed. Facebook might be on the outs for this deal, since much of their content is viewable only to friends.

So what does it all mean?

My take: Brilliant move to blur the line between search and social media. Google is tailoring Google profiles as a social hub, leveraging their search algorithms to pull relevant data from a user’s social media network.

Marketers and SEO buffs take note. Google is considering social media networks to determine relevancy for search results. As major search engines begin to weigh social media relevancy, you can expect to see companies focus intently on building these crucial connections.

Jonathan Cox
6.24.2009
Eureka!

Blast Negativity to Pieces: Failure Is Silly

In my last article, “How to Thrive When the Rest of the World Sucks,” I talked about the horrible destructive power of negativity and the life-changing, success-bringing power of positivity, confidence, and a strong sense of self-identity.

If you haven’t read that article, shame on you. Go back and read it.

Today, we’re going to talk about an even more powerful subject. Today, we’re going to talk about a universe-rending, world-shifting concept.

Today, we’re going to talk about…Silly Putty.

What is Silly Putty?

Silly Putty!Silly Putty is the result of a failed experiment sponsored by the government in World War II. The purpose of the experiment was to find an alternative to rubber, which was in extremely high demand because of the war.

It didn’t work so well.

It has some of the properties of rubber in that it bounces and it’s waterproof, but it doesn’t hold its shape very well and it isn’t as tough as rubber. What a waste, right? What use could there possibly be for a lump of pink goo?

In 1949, Silly Putty was featured in a toy store catalog as “bouncing putty.”

It outsold every other item in the catalogue but crayons.

Since then, Silly Putty has been enjoyed by millions of children, selling little globs of the stretchy goo in plastic eggs at an average of 2 million a year.

And that’s not all. Physical therapists and surgeons have begun to use it to help patients rehabilitate and relieve stress. They’re even working on a “bone putty” that can temporarily replace missing bone in shatter injuries, encouraging natural bone to grow back to take its place.

Not cool enough? How about this:

In 1968, Silly Putty reached the moon, courtesy of the Apollo 8 astronauts, who used the handy pseudo-adhesive to secure their tools in zero gravity.

Not bad for a failed experiment, eh?

Failure is the First Stage of Victory

Failure comes from many things: bad timing, poor planning, and lack of education, experience or skill. Not surprisingly enough, sometimes it’s brought about through the direct actions of competitors and enemies.

Most commonly though? We do it to ourselves.

Several years after Silly Putty utterly failed its intended design purpose, it reached a toy store owner named Ruth Fallgatter, who had the vision to market it as “bouncing putty.” Ruth didn’t see a failure. She saw an untapped opportunity. Silly Putty was non-toxic, didn’t stick to carpet or clothes, it was cheap to manufacture, and it was fun.

Because of her vision, Silly Putty is now a household name with international product sales and diverse applications. Just a tiny lump of pink goo.

It’s never too late to start learning from mistakes we’ve made in the past. In fact, it’s probably not too late to turn a few of those babies into victory. Here’s how:

Don’t Be a Sissy

No one likes to fail. What’s the number one reason why? We’re afraid of losing the esteem of the communities we live in and the people we love and admire.

But here’s a question for you:

Who does the crowd cheer for in a movie? The guy who wins everything, or the guy who fails a dozen times and then rises up (to a power ballad, of course), overcomes all opposition, and conquers the HELL out of his or her goal?

You can be that person…but it’s going to takes guts, persistence, and creativity.

Make Failure Silly

Jonathan Cox takes himself very seriously.I like lists, so we’re going to do one right quick.

Make a list of 3 recent failures you’ve experienced. It can be at work, at home, in a relationship…whatever.

Now, next to each one, write down 5 of the silliest, most ridiculous, laughable, ludicrous solutions to those problems you can concept.

After you’ve finished your list, walk away for a few hours, come back and look it over.

Go ahead and do yours. I can wait.

*waiting…*

*waiting…*

*waiting…*

*waiting…*

*waiting…*

*DING!*

Welcome back! Now that you’ve had a few hours to let it marinate, have a second look at your list. 9 times out of 10, they won’t look so silly the second time around.

Weird, huh? Want to know why?

It’s because as we get older, we begin to see the ramifications and repercussions of our actions. We feel the sting of rejection, the heat of embarrassment. After a while, we start censoring ourselves because we’re afraid of those things, and as you should know by now, fear is the great killer of creativity.

When you create an environment where you feel safe to explore and play without fear of humiliation or rejection, you can come up with some really cool stuff. Get in the ritual of doing this exercise in some form or another. You’ll be surprised how much success you can create for yourself with such a simple and yes, silly, tool.

That’s it for today, gang. I’m in need of some silly time, myself.

What’s your silly success story? Take a moment to share, and comment below.

Feeling stumped? Give us a call at 918-518-6576. We can help: We’re silly for a living.