Tulsa | Aqua Vita

6.29.2010
Aqua Vita News

BBB Honors Aqua Vita Creative for Excellence in Customer Service

Published by Jessica Cox under Aqua Vita News

When you’re drinking your third cup of coffee (or tea) at 4AM, staring at a computer screen and listening to the rain, it’s easy to lose perspective.

When you’re polishing out the last little details of a project, it’s easy to think to yourself, “Is anyone ever going to notice this?”

Well, someone did.

Late last week, we received a lovely little package from the BBB.

The Better Business Bureau honors Aqua Vita Creative for Excellence in Customer Service, 2010, Official Accredited Business of BBB Honor Roll.

“Periodically, the Better Business Bureau (BBB) rewards those Accredited Businesses with outstanding records of customer service.

“This determination is based upon several factors, which include complaint history, complaint handling, community reputation, and overall customer service.

“It is my honor to congratulate you on behalf of BBB on being designated as a recipient of this BBB Award for outstanding customer service.”
Amie Mitchell, BBB Director of Accreditation Services.

The seal is actually quite shiny.

It’s so rewarding to see hard work and dedication to our clients pay off.

It’s encouraging to be a part of Rotary and the Better Business Bureau. These organizations champion truth and integrity in business.

Here’s Aqua Vita Creative’s secret to excellent customer service:

The Four-Way Test

Of the things we think, say, and do:

Is it the truth?

This applies to every email, phone call, website, marketing message, and sales slick. With every project, we counsel clients to communicate the truth about their products and services. Truth wins out in the end.

Is it fair to all concerned?

We love what we do, but it’s important that our clients love it too. We listen very carefully, and go above and beyond. Sometimes that means we take a profit loss on a project to make sure our clients get a fair deal.

Will it build goodwill and better friendships?

We’re in this for the long haul. We look for clients with the same ethical standards as we do. Some of our clients have been with us for years, because we make these relationships a priority.

Will it be beneficial to all concerned?

Bottom line, our goal is to help our clients grow and become more successful. As we achieve that, we continue to grow and become more successful.

9.11.2009
Aqua Vita News, Marketing Alchemy

AVC Social Media Notes from BBB Lunch & Learn

Published by Jessica Cox under Aqua Vita News, Marketing Alchemy

@CindyWMorrison deserves to speak on social media. She’s a savvy entrepreneur and an informative speaker.

Best of all, she’s making social media work for her business, with a tidal wave of pre-order requests for her upcoming book, Girlfriends 2.0.

Take aways:

Truth will come out. Don’t post anything online you would be ashamed to show your favorite customer, your mother, or your kids. They will find it eventually.

Technology is your friend. The best way to learn is to jump in. There are a lot of tools to help you save time (and therefore money) handling your social media interactions. HootSuite is a personal favorite. TweetDeck is another solid platform. FriendFeed and Ping.fm come highly recommended as well.

Have a heart. Cindy balances 20% personal anecdotes with 70% business-related social media posts. Networking 101: give people something to connect to.

It’s worth mentioning that LinkedIn and Plaxo expect more professional conduct, and less “OMG my dog is so adorable!” outbursts.

Don’t be trivial. On the flip side, very few people appreciate Twitter beat poetry. You know what I’m talking about.

“Eating a popsicle. Purple. Cold. Grapes are grand.”

Just, no.

Don’t be all talk. Interaction is the heart and soul of old-fashioned networking and social media. One-way relationships sour quickly without any interaction. Allocate part of your day strictly for interaction, striving to build relationships, not a one-way dictatorship.

Have questions about this social media thing? Want to make it work for your business?

Give me a call: 918-813-2609 or send me a quick note: jessica (at) aquavitacreative.com

9.01.2009
Aqua Vita News

This Just In: Tulsa Still Rocks

Published by Michelle Pierce under Aqua Vita News

Business Facilities just released its 2009 Metro Rankings list, and our fair city ranks high on not just one, but two of their lists.

Tulsa was ranked No. 1 for cost of living and No. 2 for quality of life. The magazine named Tulsa’s low cost of living and high rate of pay as two factors in its ranking.

tulsa-square

The president of the Tulsa Metro Chamber, Mike Neal, had this to say:

“Accolades continue to proclaim Tulsa a great place to live and do business, and it’s no surprise with our low cost of living, stable housing market and the growing number of attractions like the BOK Center and downtown ballpark. Recognitions Tulsa is receiving for housing, job creation and quality of life demonstrate our numerous assets and the reason we are a vibrant, thriving community experiencing true revitalization.”

I moved to Tulsa two and a half years ago, mostly because of an overwhelming desire to get out of the small town where I’d grown up. And I’m glad, because I love it here. I love how green it is, and how beautiful the River Parks are.

I love watching the city as it moves through the seasons. I love the myriad restaurants for every taste and budget. I love how diverse it is, and how it has all the “fun stuff” of a big metro area while still retaining a small-town feel.

This city fascinates me, and I want to live here as long as possible.

Tulsa rocks!

Do you love Tulsa, too? Why? Tell us in the comments!