Frequently Asked Questions


Q: What are the steps that make up your process?

A: Every client’s needs are unique, but here’s what our process usually looks like:
   » Step 1: Meet to discuss project goals, features, budget, and timeline.
   » Step 2: Arrive at a mutually beneficial agreement, sign contract, and set deadlines.
   » Step 3: Collaborate with client and creative team throughout production.
   » Step 4: Review produced materials with client. Make adjustments as needed.
   » Step 5: Perform any training or quality assurance that the project requires.
   » Step 6: Project launch! After launch, we provide 30 days of FREE support.
   » Step 7: Post-launch de-briefing with client to evaluate project results.

Q: How does payment work?

Our typical payment structure for one-time projects is:
50% down, 25% due at project mid-point, and the final 25% on project launch.

We also provide ongoing marketing & consulting services.
Ongoing marketing contracts range from $500-$15,000/month.
We report on campaign results monthly & make adjustments as needed.
We bill on the 1st or 15th of the month. Payments are late 10 days after due date.

Q: What happens if we go out of scope?

If we need to work more than the projected hours to complete the project as promised, we will.
New features or functionality will be negotiated separately.